Terms & Conditions

1. About these terms

These Terms and Conditions govern your use of the DEELZ platform — our marketplace for discounted experiences and pre-loved or new goods. By creating an account or using DEELZ, you agree to these terms.

2. Accounts

You must provide accurate information when registering and keep your credentials secure. You are responsible for activity on your account. You must be at least 18 years old to sell on DEELZ or purchase a deal.

3. Listings and deals

Sellers are responsible for the accuracy, legality and quality of the items and experiences they list. All listings and deals are reviewed by DEELZ before going live, and we may decline or remove content that violates our standards.

Items must be described honestly, including their condition, and sellers must be able to deliver what they promise.

4. Payments, fees and escrow

Payments are held in escrow until the buyer receives what was ordered. Sellers keep 100% of their listed price for marketplace items; buyers pay a small operation fee at checkout.

Vendor businesses offering experiences keep 80% of the voucher value and are paid only after the client has come to the venue and redeemed the experience — never before. Marketplace sellers are likewise paid only once the buyer has received the item they purchased. Fees are shown clearly before any purchase is completed.

5. Delivery and collection

For marketplace items, delivery arrangements and costs are agreed between the buyer and the seller at the point of purchase, and items are held in escrow until the buyer confirms receipt. Sellers must dispatch or hand over items within the timeframe they stated in the listing.

For experiences and deals, vouchers are delivered digitally — the voucher code appears in your DEELZ account immediately after purchase and is redeemed in person with the business at the time of your visit.

If an item fails to arrive or arrives materially different from its description, the buyer should report it promptly so DEELZ can help resolve the issue before escrow funds are released.

6. Refunds — no cash refunds

DEELZ does not issue cash or card refunds under any circumstances. Once a purchase is completed, money is never returned to the original payment method.

Instead, if a purchase cannot be honoured as sold — for example an experience is cancelled, an item never arrives, or a business cannot honour a valid, unexpired voucher — DEELZ will put things right by offering an alternative: a replacement item or experience of equal or greater value, credit towards another deal on the platform, or another agreed remedy.

This replacement-first approach applies to all purchases, including marketplace items and experience vouchers. Where no suitable alternative exists, DEELZ will work with the buyer to agree a fair non-cash resolution.

Requests must be raised promptly — within 7 days of the purchase date or scheduled experience — so we can arrange the remedy while arrangements are still in place.

7. Prohibited use

You may not use DEELZ to list or sell illegal, counterfeit or stolen goods, to mislead buyers, to harass other users, or to circumvent the platform's payment and escrow system.

We may suspend or close accounts that violate these rules, without notice where necessary.

8. Liability

DEELZ provides the platform but does not own the items sold or the experiences offered, and we are not a party to the underlying transaction between buyer and seller. To the extent permitted by Zambian law, our liability is limited to the fees we collected on the transaction in question.

9. Changes and termination

We may update these terms from time to time and will publish the new version on this page. You may stop using DEELZ and close your account at any time by contacting us at deelzsupport@gmail.com.

10. Contact

Questions about these terms? Email us at deelzsupport@gmail.com.